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Error 96 sending SMS

Added by beerygaz 4 months ago

One of my users has run into an strange error when trying to send and SMS. Error 96: Invalid Mandatory Information

His device supports PDU mode, there is a valid SMSC in place. Any ideas on what is throwing this Error 96?

---- log ----

2017.06.12-01.07.52: Sending: ATZ
2017.06.12-01.07.52: Response: ATZ<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.52: Found echo in response
2017.06.12-01.07.52: Sending: ATE0
2017.06.12-01.07.53: Response: <cr><lf><cr><lf>ATE0<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.53: Found echo in response
2017.06.12-01.07.53: Sending: AT+CPIN?
2017.06.12-01.07.53: Response: <cr><lf><cr><lf><cr><lf><cr><lf>+CPIN: READY<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.53: Sending: ATE0
2017.06.12-01.07.54: Response: <cr><lf><cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.54: Sending: AT+COPS=0,2
2017.06.12-01.07.54: Response: <cr><lf><cr><lf><cr><lf><cr><lf>OK<cr><lf>
2017.06.12-01.07.54: Sending: ATE0
2017.06.12-01.07.55: Response: <cr><lf><cr><lf>OK
2017.06.12-01.07.55: Sending: AT+CMEE=1
2017.06.12-01.07.55: Response: <cr><lf><cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.55: Sending: AT+CPMS?
2017.06.12-01.07.56: Response: <cr><lf><cr><lf><cr><lf><cr><lf>+CPMS: "SM",0,20,"SM",0,20,"ME",0,40<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.56: Sending: AT+CMGF=0
2017.06.12-01.07.56: Response: <cr><lf><cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.56: Sending: AT+CNMI=0,0,0,0,0
2017.06.12-01.07.57: CMS ERROR: 303 Operation not supported
2017.06.12-01.07.57: Sending: AT+CNMI=2,0,0,0,0
2017.06.12-01.07.57: CMS ERROR: 303 Operation not supported
2017.06.12-01.07.57: Sending: AT+CNMI=1,0,0,0,0
2017.06.12-01.07.58: CMS ERROR: 303 Operation not supported
2017.06.12-01.07.58: Sending: AT+CNMI=3,0,0,0,0
2017.06.12-01.07.58: Response: <cr><lf><cr><lf>OK
2017.06.12-01.07.58: Ending async ConnectedEventHandler call
2017.06.12-01.07.58: Sending: AT+CSCA?
2017.06.12-01.07.59: Response: <cr><lf><cr><lf>+CSCA: "447973100973",145<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.59: Sending: AT+CPMS="SM","SM","SM"
2017.06.12-01.07.59: Response: <cr><lf><cr><lf><cr><lf><cr><lf>+CPMS: 0,20,0,20,0,20<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.07.59: Sending: AT+CSCS=?
2017.06.12-01.08.00: Response: <cr><lf><cr><lf><cr><lf><cr><lf>+CSCS: ("GSM","IRA","8859-1","ERICSSON","UTF-8")<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.08.00: Sending: AT+CNUM
2017.06.12-01.08.00: Response: <cr><lf><cr><lf><cr><lf><cr><lf>+CNUM: "","079xxxxxxxx",129,8,4<cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.09.58: Sending watch dog message
2017.06.12-01.09.59: Sending: AT
2017.06.12-01.09.59: Response: <cr><lf><cr><lf><cr><lf><cr><lf>OK
2017.06.12-01.10.19: Sending: AT+CMMS=0
2017.06.12-01.10.19: Error in command AT+CMMS=0 : ERROR
2017.06.12-01.10.20: Sending message to +44xxxxxxxx
2017.06.12-01.10.20: Content: test from toolkit
2017.06.12-01.10.20: Sending: AT+CMGS=38
2017.06.12-01.10.20: Response: <cr><lf><cr><lf><cr><lf>>
2017.06.12-01.10.20: Sending: 078144973701903711250C9144579908823100000B1B1B1E559E0EB3373E10BD3CA783CCF2771B447FBFD9EB341D
2017.06.12-01.10.23: CMS ERROR: 96 Invalid mandatory information
2017.06.12-01.10.23: Sending message: Unsupported feature: SendSmsFeature: Send SMS (CMS ERROR: 96 Invalid mandatory information)
2017.06.12-01.10.23: Trace: at MessagingToolkit.Core.Mobile.BaseMobileGateway`1.SendMessage(Sms message)
at MessagingToolkit.Core.Mobile.BaseMobileGateway`1.Send(IMessage message)


Replies (1)

RE: Error 96 sending SMS - Added by admin 4 months ago

Hi,

Can you check if you can reset your device? It could be due to the device settings which are accidentally set incorrectly. Check out the manual on how to do this.

Thanks
Regards
admin

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